Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Abbey R

Abbey R

August 27, 2025

5  out of  5
rating by Abbey R
"As a first time renter, I worked with Roger OConnell and had a very good experience. His office is super responsive and flexible. I definitely recommend!"
Profile photo of M P

M P

August 26, 2025

1  out of  5
rating by M P
"After losing a home and cars and everything in them. There was no support. He was just referring us to claims. Now we were dropped while rebuilding. Run away from Roger and his staff. Willing to take your money until you actually need him."
Profile photo of Matthew Rathbun

Matthew Rathbun

August 26, 2025

1  out of  5
rating by Matthew Rathbun
"If you enjoy a sniveling and weak agent who will negligently appraise you house, low ball you on your settlement offer, take forever to accomplish anything, and then cancel you policy before you house is rebuilt (2 years later) than this guy is your man."
Profile photo of Cassie Ferrell

Cassie Ferrell

August 20, 2025

5  out of  5
rating by Cassie Ferrell
"Absolutely amazing. Danielle is so nice, professional, and patient. She explained everything beautifully and was even accommodating when my boyfriend had to help relay messages for me regarding setting up the policy. I used to be with Starefarm (SC, different agent) years ago and I was nervous about signing back onto Statefarm but all those worries went out the door once speaking with Danielle."
Profile photo of Sherri Baker

Sherri Baker

August 13, 2025

5  out of  5
rating by Sherri Baker
"I received the BEST and friendliest service from Danielle with State Farm. The call was thorough and quick. She gathered facts, was able to pull up information at the same time, and for the same coverage I had been exploring, quoted me the lowest rate I had heard to-date. Danielle absolutely made my day and saved me so much money!!"
Profile photo of Richard Litwin

Richard Litwin

July 31, 2025

5  out of  5
rating by Richard Litwin
"I wholeheartedly recommend Roger O’Connell State Farm. My experience with their team has been outstanding from the start. I initially worked with them for my home and auto insurance needs, and because of their exceptional service, I later added life insurance as well. Deanna Mullins and Sarah Young have been a true pleasure to work with—professional, responsive, and genuinely helpful. They are excellent representatives of the quality and care you can expect from Roger O’Connell State Farm."
We responded:
"Thank you, Richard! We're so glad our team was able to help you out with your home, auto, and life insurance needs. We look forward to working with you in the future!"
Profile photo of Joyce miller

Joyce miller

July 31, 2025

5  out of  5
rating by Joyce miller
"when gecio went up on my insurance my friend give me the number to roger office. and i got to talk to Danielle she help me so much and she got me a discount and life insurance she was so nice and helpful . if you need insurance call and ask for danielle she the truth"
We responded:
"Thank you, Joyce! We're happy to hear Danielle was able to help you out with your life insurance!"
Profile photo of Shirley Caldwell

Shirley Caldwell

July 30, 2025

5  out of  5
rating by Shirley Caldwell
"Zak you were really a big help on helping me to get the bundled car and rental insurance you are a really great access to the company also very polite thank you so much for your help. I solely recommend this Company State Farm"
We responded:
"Thank you, Shirley! We're so glad we were able to help you with your auto and renters insurance. Let us know if there's anything else we can help you with!"
Profile photo of Edna Marie Chappel

Edna Marie Chappel

July 30, 2025

5  out of  5
rating by Edna Marie Chappel
"Very nice and helpful to me. Danielle Wells SSA"
Profile photo of Very Aries (thechoosenonexd)

Very Aries (thechoosenonexd)

July 23, 2025

5  out of  5
rating by Very Aries (thechoosenonexd)
"trust worth company, very adept at making sure that you feel taken care of when it comes to insuring the things that matter most in your life & really affordable, special shout-out to Danielle W. , she helped me and my family save over $500 total from our old plans!!"
Profile photo of Abony Mock

Abony Mock

July 23, 2025

5  out of  5
rating by Abony Mock
"I had the pleasure of speaking with Danielle, and I must say, her customer service was truly exceptional. From the moment she answered the phone, she was warm, professional, and incredibly knowledgeable. She took the time to explain everything clearly and thoroughly, providing me with a quote and securing coverage within minutes. Danielle’s efficiency, attention to detail, and kind personality made the entire process smooth and stress-free. It's not every day you come across someone who delivers both excellent service and a genuinely pleasant experience. I’m confident I made the right choice, and I’m grateful Danielle was the one to assist me. Highly recommended!"
Profile photo of Chase Williams

Chase Williams

July 23, 2025

5  out of  5
rating by Chase Williams
"Alyssa reached out proactively to review our account and coverage, which we really appreciated. She set up a quick meeting, got straight to the point, and didn’t push anything or ask a bunch of unnecessary questions. It was an easy, helpful conversation and a good check-in on our insurance needs. Highly recommend working with her."
Profile photo of Martina Hamlin

Martina Hamlin

July 21, 2025

5  out of  5
rating by Martina Hamlin
"Brittany was personable, informed and prepared. She was a great help to me in making my coverage decisions."
We responded:
"Thank you, Martina! Brittany is a great part of our team here. We're glad she was able to help you out!"
Profile photo of Nana D. Kufuor

Nana D. Kufuor

July 18, 2025

5  out of  5
rating by Nana D. Kufuor
"Man oh man do I wish I had reached out to them sooner. The agent, Zak, was super friendly, knowledgeable and accommodating to all questions and avenues for reducing the rates. NO HASSLE, and saved me a couple thousand on home/car bundle! I'd give ten stars if I could."
We responded:
"Thank you, Nana! We're always happy to hear how our team is helping people. We look forward to working with you in the future!"
Profile photo of Lee Woolard

Lee Woolard

July 16, 2025

5  out of  5
rating by Lee Woolard
"Switching to State Farm was a great decision! The team was incredibly knowledgeable, shout out to Ryleigh , Zak, Danielle, and the Zack for assisting our residents. The Best in the Queen City!"
We responded:
"Thank you! We're so glad our team has made such a great impression! Looking forward to working with you more in the future. "
Profile photo of Anthony S.

Anthony S.

June 24, 2025

5  out of  5
rating by Anthony S.
"Alyssa was very informative while helping me navigate updates to my car insurance coverage including multiple cars and young drivers."
Profile photo of Kyle Block

Kyle Block

June 18, 2025

5  out of  5
rating by Kyle Block
"Danielle Wells was absolutely phenomenal to work with! She made switching insurers very easy. Her friendly and honest attitude made the transition very smooth and made me feel comfortable choosing State Farm."
Profile photo of Leonard Stone

Leonard Stone

June 18, 2025

5  out of  5
rating by Leonard Stone
"Danielle was very helpful in explaining all my benefits and coverages reviewing my existing policies with another insurer, lowering my cost as well as giving me a little better policy. Her professionalism is five star and I will recommend her to people so she can review their policies to see if she can help them. Thank you Danielle for everything you've done. Looking forward to working with you for a long time. Leonard Stone"
Profile photo of Naomi Toyama

Naomi Toyama

June 17, 2025

5  out of  5
rating by Naomi Toyama
"Zak was incredibly patient and helpful in quickly providing what I needed out of a renters insurance plan for my first apartment! He was very timely with returning emails and questions that I had, while also informing me on interesting differences between auto insurance plans in my home state and where I will be moving to. Thank you!"
Profile photo of Cassandra Rust

Cassandra Rust

June 17, 2025

1  out of  5
rating by Cassandra Rust
"Not only did I have to cancel my auto policy because the giant increase in cost, but they failed to cancel my renters insurance. I have been charged for over a year for renters insurance even after 3 requests. AND on top of it, the woman that was less than helpful from this office, hung up on me. Will NOT ever be going through this office or company."
We responded:
"Thank you for sharing your experience with us. We deeply regret that you encountered these challenges, and we sincerely apologize for any frustration or inconvenience caused. Your concerns regarding the cancellation process and customer service are important to us, and we take them very seriously. As we previously discussed, we will need certain documentation to backdate your cancellation date per company guidelines. Please contact our office at (704) 892-3131 or email us at roger@rogeroconnell.com for any additional help. Roger"
Profile photo of Delana Miller

Delana Miller

June 10, 2025

5  out of  5
rating by Delana Miller
"Danielle was very professional and helpful I really enjoyed working with her"
We responded:
"Thank you, Delana! Danielle is a great part of our team here - we're happy to hear she was able to help you out!"
Profile photo of Jeff Cohen

Jeff Cohen

May 28, 2025

5  out of  5
rating by Jeff Cohen
"I enjoyed my tears of working with the O'Connell Insurance group for my Car insurance coverage, All were quite professional, responsive and helpful. The contact I worked with the most, Alyssa, was particularly helpful!"
We responded:
"Thank you, Jeff! We're so glad that Alyssa and the rest of the team were able to help you out. We looking forward to helping you again!"
Profile photo of Dianne B

Dianne B

May 19, 2025

5  out of  5
rating by Dianne B
"Danielle Wells was absolutely fantastic! She saved us a few thousand a year for a bit better than we had previously. The benifit of having an agent to got through was thoroughly demonstrated by the professional, friendly, and comprehensive service. Thank you Danielle."
We responded:
"Thank you, Dianne! Danielle is a great part of our team here, and we're always happy to help. We look helping you in the future!"
Profile photo of Kimberly Hunt

Kimberly Hunt

April 17, 2025

5  out of  5
rating by Kimberly Hunt
"I have been a long time State Farm client and would love to give an extra shout out to the staff at Roger O’Connell’s office, especially Brittany Lowe. I moved from Atlanta, GA to Davidson, NC about two years ago, had a very positive experience transitioning from one state to another, and today I met with Brittany for my annual meeting, which was very productive. Brittany is extremely personable and knowledgeable. She took the time to answer my many questions. I have multiple policies with State Farm and I really appreciate the opportunity to meet and review each policy annually. I highly recommend State Farm Insurance and Roger O’Connell’s office. Ask for Brittany!"
We responded:
"Thank you, Kimberly! We're so glad Brittany was able to help you out so much - she's a great part of our team here! "
Profile photo of Valerie Caldwell

Valerie Caldwell

April 15, 2025

5  out of  5
rating by Valerie Caldwell
"Ms Brittany Lowe provided highly efficient and courteous service to us via zoom. She was very informative and patient. Each facet of the insurance application process was explained at a steady pace without rushing us. We appreciate her professionalism."