Roger O'Connell

"I absolutely love and appreciate the expertise, patience and over all professionalism I recieve when I call State Farm. Travis, Danielle and others, whose name's I don't remember, thank you so much for all the pleasant experiences I have had whenever I had to call in regards to any issue I had."

"When I first met Roger, he was very detail oriented and very kind. About one month ago I was in an accident where I was rear ended on Sam Furr Road by a man who was intoxicated. I reached out to Mr. O’Connell‘s office the very next day to have guidance and assistance with State Farm. The first woman I spoke to and his office, said, she cannot help me with State Farm, because, it was not her job and it is not how it works. I then spoke to Travis after four days going back and forth trying to get my car towed and trying to get my car set up with caliber. I said to Travis that I have spent almost 16 hours on the phone with State Farm and I had doctors appointments , because I needed emergency surgery. His reply to me was, Mr. O’Connell is on vacation and I don’t have time either in my busy schedule to help you. You just need to talk to State Farm directly to claims. It’s not been almost a month and not once Mr. O’Connell has called to check in on me or to see if I recovered from the accident. I am now choosing to leave him as it was my biggest mistake in my life. Please do not believe his kindness in the beginning it will be the biggest mistake you will ever make in your life. I even transferred my car policy from Geico. I am now looking for a new State Farm agent for my home and I’m transferring my auto policy back to Geico . Till this day as I’m speaking directly on Google I have never heard from Mr. O’Connell. We live in a small town called Davidson and this is not service. This is Sammie who is looking just for a paycheck. This is a palling to me. Not one person in his office has reached out to me. I had surgery in October 1 and I had the palsy he couldn’t even come to my home to pick up the paperwork. I’m hoping to find a new agent today. Thank you!"

"From the beginning of my time in working with Dior, he has shown nothing less than excellence. His patience with my sporadic schedule showed how kind and empathetic he is to others. He was very informative and transparent in reviewing my options and I really enjoyed that. I would HIGHLY recommend you discussing your insurance needs with Dior if you care to be in great hands."

"I’ve been doing business with this State Farm location for a few months and have to say it has been the best I have ever had dealing with an insurance company. They are helpful and always available to answer any questions or concerns you have and very knowledgeable. I have been dealing mainly with Dior one of the agents and he has been absolutely amazing!! I definitely would recommend him and the entire Roger O’Connell staff as a whole to anyone. Thanks again and you will always have my business."

"My experience with State Farm has been new and rather recent (only had renter’s for a year and just got an auto insurance policy), but State Farm has made it so easy for me. They have told me everything I need to know about policies, talked the finer details in a way I could understand, and were extremely patient with my many many misunderstandings of details. All in all, I have absolutely loved my experience with them and every phone call has been a joy. Shout out to Travis and Daniel (hopefully I spelled their names right…)."

"After finding a much better rate I sent an email cancelling my policy and requesting a refund in April. They failed to cancel and send my refund even after I called and emailed back in June. Even had a 3rd party collection service call asking for payment of a renewal."

"We switched to State Farm from Allstate definitely for the better prices. The customer service at Roger O’Connell State Farm is outstanding. We have always had positive interactions with the personnel. When we were in a jam, State Farm was there. Special thanks to Mr. O’Connell Danielle and Travis. Yes like a good neighbor State Farm is there!"

"I completed a survey on TikTok and since then received tons of insurance calls. Today, I spoke to Liz and Sarah both of whom were so pleasant and professional. They listened, provided options, and offered solutions. I appreciate that they were not pushy salespeople but really wanted to help...that is exemplary of good custom service and I look forward to working with them. Great job ladies...I hung up on everyone else. Keep being GREAT!!!"

"Excellent! Made it a priority to listen to my needs and suggest products and coverages accordingly! The quotes they provided Made sense and made sure I was fully protected and safe from the unexpected! Exactly what insurance should be! The prices were competitive as well. These guys are just what you want from an insurance Agency. Great experience without having to sacrifice value!"

"I love this crew so much, they work so well as a group. Very responsive and knowledgeable on your needs and what needs to be done. They keep you informed of any changes or updated and did I mention they are super conscious at addressing you buy name and that is very rare of those that run such a large business. Keep up the excellent work!"