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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anthony S.

June 24, 2025

5  out of  5
rating by Anthony S.
"Alyssa was very informative while helping me navigate updates to my car insurance coverage including multiple cars and young drivers."
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Kyle Block

June 18, 2025

5  out of  5
rating by Kyle Block
"Danielle Wells was absolutely phenomenal to work with! She made switching insurers very easy. Her friendly and honest attitude made the transition very smooth and made me feel comfortable choosing State Farm."
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Leonard Stone

June 18, 2025

5  out of  5
rating by Leonard Stone
"Danielle was very helpful in explaining all my benefits and coverages reviewing my existing policies with another insurer, lowering my cost as well as giving me a little better policy. Her professionalism is five star and I will recommend her to people so she can review their policies to see if she can help them. Thank you Danielle for everything you've done. Looking forward to working with you for a long time. Leonard Stone"
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Naomi Toyama

June 17, 2025

5  out of  5
rating by Naomi Toyama
"Zak was incredibly patient and helpful in quickly providing what I needed out of a renters insurance plan for my first apartment! He was very timely with returning emails and questions that I had, while also informing me on interesting differences between auto insurance plans in my home state and where I will be moving to. Thank you!"
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Cassandra Rust

June 17, 2025

1  out of  5
rating by Cassandra Rust
"Not only did I have to cancel my auto policy because the giant increase in cost, but they failed to cancel my renters insurance. I have been charged for over a year for renters insurance even after 3 requests. AND on top of it, the woman that was less than helpful from this office, hung up on me. Will NOT ever be going through this office or company."
We responded:
"Thank you for sharing your experience with us. We deeply regret that you encountered these challenges, and we sincerely apologize for any frustration or inconvenience caused. Your concerns regarding the cancellation process and customer service are important to us, and we take them very seriously. As we previously discussed, we will need certain documentation to backdate your cancellation date per company guidelines. Please contact our office at (704) 892-3131 or email us at roger@rogeroconnell.com for any additional help. Roger"
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Delana Miller

June 10, 2025

5  out of  5
rating by Delana Miller
"Danielle was very professional and helpful I really enjoyed working with her"
We responded:
"Thank you, Delana! Danielle is a great part of our team here - we're happy to hear she was able to help you out!"
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Jeff Cohen

May 28, 2025

5  out of  5
rating by Jeff Cohen
"I enjoyed my tears of working with the O'Connell Insurance group for my Car insurance coverage, All were quite professional, responsive and helpful. The contact I worked with the most, Alyssa, was particularly helpful!"
We responded:
"Thank you, Jeff! We're so glad that Alyssa and the rest of the team were able to help you out. We looking forward to helping you again!"
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Dianne B

May 19, 2025

5  out of  5
rating by Dianne B
"Danielle Wells was absolutely fantastic! She saved us a few thousand a year for a bit better than we had previously. The benifit of having an agent to got through was thoroughly demonstrated by the professional, friendly, and comprehensive service. Thank you Danielle."
We responded:
"Thank you, Dianne! Danielle is a great part of our team here, and we're always happy to help. We look helping you in the future!"
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Kimberly Hunt

April 17, 2025

5  out of  5
rating by Kimberly Hunt
"I have been a long time State Farm client and would love to give an extra shout out to the staff at Roger O’Connell’s office, especially Brittany Lowe. I moved from Atlanta, GA to Davidson, NC about two years ago, had a very positive experience transitioning from one state to another, and today I met with Brittany for my annual meeting, which was very productive. Brittany is extremely personable and knowledgeable. She took the time to answer my many questions. I have multiple policies with State Farm and I really appreciate the opportunity to meet and review each policy annually. I highly recommend State Farm Insurance and Roger O’Connell’s office. Ask for Brittany!"
We responded:
"Thank you, Kimberly! We're so glad Brittany was able to help you out so much - she's a great part of our team here! "
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Valerie Caldwell

April 15, 2025

5  out of  5
rating by Valerie Caldwell
"Ms Brittany Lowe provided highly efficient and courteous service to us via zoom. She was very informative and patient. Each facet of the insurance application process was explained at a steady pace without rushing us. We appreciate her professionalism."
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Michelle Williams

April 11, 2025

5  out of  5
rating by Michelle Williams
"Good evening speaking to Brittany today was very pleasant she was very nice ask me if I had any questions that she could answer she helped me with some stuff that I needed to adjust explain what I needed if I wanted to do something or take away something on my insurance it was a very pleasant conversation I really enjoyed talking to her"
We responded:
"Thank you, Michelle! Brittany is a great part of our team - we're so glad to hear she was able to help you out! We look forward to working with you in the future."
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Joe W Smith

April 3, 2025

5  out of  5
rating by Joe W Smith
"Brittany did a great job in answering my questions. She was very knowledgeable and thorough. Thanks Bittany. I don't hear v e ry well some time and I have to ask a person to repeat. You never seem to be upset when I asked. You made me feel very comfortable. Than You!"
We responded:
"Thank you, Joe!"
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Jake Lightner

March 26, 2025

1  out of  5
rating by Jake Lightner
"Full coverage dosnt mean you have medical also they tell you health insurance no it’s not it’s hospitalized insurance never have I felt so messed over in my life I’ve been paying for a policy for two years almost now for it all I’ll just be a lie you guys have politely stole from me and made it clear I am worthless to you guys I ask for something you guys gave me the oposite you guys have recording and what you guys made me think I was under impression of"
We responded:
"Thank you for your review, Jake. We do not use the term full coverage in our office, as it is a misnomer. Medical payments is not a coverage offered on motorcycle policies in North Carolina. Please give us a call if you have further questions. Thank you for your business. "
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Mike Marino

March 19, 2025

5  out of  5
rating by Mike Marino
"I have been an insured driver for 30+ years and have homeowners policies for 20+ years. I have never experienced such great customer service and care beginning with obtaining quotes to having an informational review of my policies at renewal. Danielle and Alyssa are great assets to your team! Thanks again...."
We responded:
"Thank you, Mike! We're so glad our team made such a good impression - Danielle and Alyssa are some of the best! We look forward to working with you more in the future."
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J C

March 18, 2025

5  out of  5
rating by J C
"Zach H is the absolute best."
We responded:
"Thank you, J C! Zach is a great part of our team here!"
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Cristian Marciulescu

March 17, 2025

5  out of  5
rating by Cristian Marciulescu
"Roger and Zak are extremely responsive and professional. They always made sure to guide me in order to make the best decisions when it comes to insurance. I have been a customer for 7 years now and I will continue to be one 😀. Thank you."
We responded:
"Thank you, Cristian! We've got a great team here, and we're so glad we were able to help you out! "
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Linda Falconer

March 14, 2025

5  out of  5
rating by Linda Falconer
"Zack was very thorough with my quote and necessary information I needed to make my choice......and of course, I chose State Farm!!"
We responded:
"Thank you, Linda! We're always happy to help and look forward to working with you in the future!"
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Lindsay Brooks

February 28, 2025

5  out of  5
rating by Lindsay Brooks
"Very helpful! Made it quick and easy to get a renters insurance policy day of move in!"
We responded:
"Lindsay, Thank you for the great review. We are glad we have been able to assist you with your Renters Insurance needs. "
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Pervis Williams

February 24, 2025

5  out of  5
rating by Pervis Williams
"ZAK is personable, very helpful, and knowledgeable about the product and process. Transaction was seamless. Thank you, Zak. Carlie and Pervis"
We responded:
"Thank you, Pervis! We're so glad to hear that Zak was able to help you both. We look forward to working with you in the future!"
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Darrick Sheets

February 18, 2025

5  out of  5
rating by Darrick Sheets
"Great agent to work with. Answered all the questions and helped me to save money!"
We responded:
"Thank you, Darrick! We're always happy to help and look forward to working with you in the future!"
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Chris A

February 11, 2025

5  out of  5
rating by Chris A
"Just switched my home & auto to State Farm. The staff at this agency were great, Zak was super helpful and informative. Would highly recommend for great service and rates!"
We responded:
"Chris, thank you for allowing our agency to help you with your homeowners and auto insurance. We are so glad that you are satisfied with the service we provided and we look forward to working with you for years to come. Roger "
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Charles N

February 8, 2025

5  out of  5
rating by Charles N
"I recommend you go with Roger O’Connell State Farm agency in any area they are available and ask for Zak Krusemark. I called a few places for rental insurance and they are the lowest I got."
We responded:
"Charles, Thank you for your recommendation and we are glad we could help you with your renters insurance. Roger"
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nenarican13

January 29, 2025

5  out of  5
rating by nenarican13
"Great customer service offered by Danielle! We have saved hundreds of dollars by switching to State Farm Insurance. Thank you!"
We responded:
"Thank you! We're so proud of our team here, and we're glad Danielle was able to save you so much!"
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Charlie Roberts

January 21, 2025

5  out of  5
rating by Charlie Roberts
"All meetings professionally done."
We responded:
"Thank you, Charlie! We're always happy to help!"
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Trisha Marsh

January 20, 2025

5  out of  5
rating by Trisha Marsh
"Danielle was a pleasure to work with, very knowledgeable, and saved us $600+ a year! Amazing customer service. I'm glad we made the switch!!! Great job Danielle 👍"
We responded:
"Thank you, Trisha! We're so glad to hear Danielle was able to help you save so much on your insurance!"