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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Martina Hamlin

November 18, 2025

5  out of  5
rating by Martina Hamlin
"Lara was most helpful, efficient and friendly in solving my property insurance escrow payment questions. Her follow up was impeccable."
We responded:
"Thank you, Martina! Brittany is a great part of our team here. We're glad she was able to help you out!"
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James McNeill

November 12, 2025

4  out of  5
rating by James McNeill
"Good Service 👍"
We responded:
"Thank you, James! We're always happy to help!"
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Chrissy 1983

November 6, 2025

5  out of  5
rating by Chrissy 1983
"I have been with this office for quite a few years now and couldn't possibly express how amazing they are! Alyssa goes above and beyond every single time! Anytime I need anything I can always reach someone, and they truly do everything they can to deliver the best experience possible. They really truly are the best and have a forever customer in me!"
We responded:
"Thank you, Chrissy! We're thrilled to hear our team has been so helpful so consistently! We're always happy to help."
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Lisa Dula

November 6, 2025

5  out of  5
rating by Lisa Dula
"Wonderful service, and speedy! Thank you, Lara!"
We responded:
"Thank you, Lisa! "
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Elaine Stimson

November 6, 2025

5  out of  5
rating by Elaine Stimson
"I’ve used this agency for over 10 years & they have always been prompt and helpful when I need to make a change of any kind. Today I called for a copy of something and Laura got it to me within 5 minutes. Very satisfied with the service here."
We responded:
"Thank you, Elaine! We've got a great team here, and we're always happy to hear how they're helping out our customers. We're so glad we've been able to help you for over ten years!"
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Anicasia Muniz Willis

October 30, 2025

5  out of  5
rating by Anicasia Muniz Willis
"Very satisfied with Danielle, she got me taken care of efficiently!!"
We responded:
"Thank you, Anicasia! Danielle is an amazing team member here - glad she could help!"
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Juan Reyes

September 19, 2025

5  out of  5
rating by Juan Reyes
"After struggling to find the right insurance for auto & home. Danielle Wells not only found the perfect policy but also did so with the price. She was patient, understanding and the response via email, text and phone was exceptional, and I’m very grateful!"
We responded:
"Thank you, Juan! We're glad to hear Danielle was able to help you out with your policies. We look forward to working with you!"
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Graham Chalfant

September 18, 2025

5  out of  5
rating by Graham Chalfant
"Great service - especially from Danielle. She made it so very easy to switch to State Farm. Answered all of my questions and recommended better policy terms. I would highly recommend you work with this agency and especially Danielle."
We responded:
"Thank you, Graham! Danielle is a great part of our team - we're glad to hear she's been so helpful with moving your insurance. We're looking forward to working with you in the future!"
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Abbey R

August 27, 2025

5  out of  5
rating by Abbey R
"As a first time renter, I worked with Roger OConnell and had a very good experience. His office is super responsive and flexible. I definitely recommend!"
We responded:
"Thank you, Abbey! We've got a great team here, and we're always happy to hear how they're helping out!"
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M P

August 26, 2025

1  out of  5
rating by M P
"After losing a home and cars and everything in them. There was no support. He was just referring us to claims. Now we were dropped while rebuilding. Run away from Roger and his staff. Willing to take your money until you actually need him."
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Matthew Rathbun

August 26, 2025

1  out of  5
rating by Matthew Rathbun
"If you enjoy a sniveling and weak agent who will negligently appraise you house, low ball you on your settlement offer, take forever to accomplish anything, and then cancel you policy before you house is rebuilt (2 years later) than this guy is your man."
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Cassie Ferrell

August 20, 2025

5  out of  5
rating by Cassie Ferrell
"Absolutely amazing. Danielle is so nice, professional, and patient. She explained everything beautifully and was even accommodating when my boyfriend had to help relay messages for me regarding setting up the policy. I used to be with Starefarm (SC, different agent) years ago and I was nervous about signing back onto Statefarm but all those worries went out the door once speaking with Danielle."
We responded:
"Thank you, Cassie! Danielle is an awesome part of our team. We're so glad she was able to help with your auto and renters insurance!"
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Sherri Baker

August 13, 2025

5  out of  5
rating by Sherri Baker
"I received the BEST and friendliest service from Danielle with State Farm. The call was thorough and quick. She gathered facts, was able to pull up information at the same time, and for the same coverage I had been exploring, quoted me the lowest rate I had heard to-date. Danielle absolutely made my day and saved me so much money!!"
We responded:
"Thank you, Sherri! We're thrilled that Danielle was able to help you save so much on your auto insurance! We look forward to working with you in the future."
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Richard Litwin

July 31, 2025

5  out of  5
rating by Richard Litwin
"I wholeheartedly recommend Roger O’Connell State Farm. My experience with their team has been outstanding from the start. I initially worked with them for my home and auto insurance needs, and because of their exceptional service, I later added life insurance as well. Deanna Mullins and Sarah Young have been a true pleasure to work with—professional, responsive, and genuinely helpful. They are excellent representatives of the quality and care you can expect from Roger O’Connell State Farm."
We responded:
"Thank you, Richard! We're so glad our team was able to help you out with your home, auto, and life insurance needs. We look forward to working with you in the future!"
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Joyce miller

July 31, 2025

5  out of  5
rating by Joyce miller
"when gecio went up on my insurance my friend give me the number to roger office. and i got to talk to Danielle she help me so much and she got me a discount and life insurance she was so nice and helpful . if you need insurance call and ask for danielle she the truth"
We responded:
"Thank you, Joyce! We're happy to hear Danielle was able to help you out with your life insurance!"
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Shirley Caldwell

July 30, 2025

5  out of  5
rating by Shirley Caldwell
"Zak you were really a big help on helping me to get the bundled car and rental insurance you are a really great access to the company also very polite thank you so much for your help. I solely recommend this Company State Farm"
We responded:
"Thank you, Shirley! We're so glad we were able to help you with your auto and renters insurance. Let us know if there's anything else we can help you with!"
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Edna Marie Chappel

July 30, 2025

5  out of  5
rating by Edna Marie Chappel
"Very nice and helpful to me. Danielle Wells SSA"
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Very Aries (thechoosenonexd)

July 23, 2025

5  out of  5
rating by Very Aries (thechoosenonexd)
"trust worth company, very adept at making sure that you feel taken care of when it comes to insuring the things that matter most in your life & really affordable, special shout-out to Danielle W. , she helped me and my family save over $500 total from our old plans!!"
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Abony Mock

July 23, 2025

5  out of  5
rating by Abony Mock
"I had the pleasure of speaking with Danielle, and I must say, her customer service was truly exceptional. From the moment she answered the phone, she was warm, professional, and incredibly knowledgeable. She took the time to explain everything clearly and thoroughly, providing me with a quote and securing coverage within minutes. Danielle’s efficiency, attention to detail, and kind personality made the entire process smooth and stress-free. It's not every day you come across someone who delivers both excellent service and a genuinely pleasant experience. I’m confident I made the right choice, and I’m grateful Danielle was the one to assist me. Highly recommended!"
We responded:
"Thank you so much, Abony! We’re thrilled to hear about your positive experience with Danielle. She truly cares about making sure every customer feels supported and confident in their coverage, and your kind words mean the world to us. We’re grateful you chose our office and look forward to being here for you whenever you need us!"
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Chase Williams

July 23, 2025

5  out of  5
rating by Chase Williams
"Alyssa reached out proactively to review our account and coverage, which we really appreciated. She set up a quick meeting, got straight to the point, and didn’t push anything or ask a bunch of unnecessary questions. It was an easy, helpful conversation and a good check-in on our insurance needs. Highly recommend working with her."
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Nana D. Kufuor

July 18, 2025

5  out of  5
rating by Nana D. Kufuor
"Man oh man do I wish I had reached out to them sooner. The agent, Zak, was super friendly, knowledgeable and accommodating to all questions and avenues for reducing the rates. NO HASSLE, and saved me a couple thousand on home/car bundle! I'd give ten stars if I could."
We responded:
"Thank you, Nana! We're always happy to hear how our team is helping people. We look forward to working with you in the future!"
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Lee Woolard

July 16, 2025

5  out of  5
rating by Lee Woolard
"Switching to State Farm was a great decision! The team was incredibly knowledgeable, shout out to Ryleigh , Zak, Danielle, and the Zack for assisting our residents. The Best in the Queen City!"
We responded:
"Thank you! We're so glad our team has made such a great impression! Looking forward to working with you more in the future. "
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Anthony S.

June 24, 2025

5  out of  5
rating by Anthony S.
"Alyssa was very informative while helping me navigate updates to my car insurance coverage including multiple cars and young drivers."
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Kyle Block

June 18, 2025

5  out of  5
rating by Kyle Block
"Danielle Wells was absolutely phenomenal to work with! She made switching insurers very easy. Her friendly and honest attitude made the transition very smooth and made me feel comfortable choosing State Farm."
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Leonard Stone

June 18, 2025

5  out of  5
rating by Leonard Stone
"Danielle was very helpful in explaining all my benefits and coverages reviewing my existing policies with another insurer, lowering my cost as well as giving me a little better policy. Her professionalism is five star and I will recommend her to people so she can review their policies to see if she can help them. Thank you Danielle for everything you've done. Looking forward to working with you for a long time. Leonard Stone"