State Farm® Insurance Agent Roger O'Connell

"Let me start by saying this is a 10 out of 10 no-brainer recommendation to allow State Farm to take care of you. They’ve been nothing less than incredible to me the entire time I’ve been covered with them for auto insurance and renters insurance. My only reasoning for parting ways was simply due to a home insurance and auto insurance bundle as I’m a new homeowner. That being said they are my number one choice and if anything changes in the future, they are the first people I will be calling. Everyone here is so kind, professional, honest and truly look out for their customers! Thank you State Farm for taking care of me!!"

"I spoke with Danielle she got me a good rate and she does her job really good"

"I was looking to change my car insurance from Direct Auto and I went with State Farm ( Danielle ) was so helpful and friendly which made it easy."

"So I bought my policy today through a gentleman here at a local office named Thomas. He was amazing funny guy very patient very down to earth made me feel seen. I appreciate him. He was so helpful, kind and Patient . I just wanted to share that with you guys so that if you’re thinking of using State Farm call and ask for Thomas, I promise you won’t regret it. He’s the best!"

"These guys are great, and Lara has been super helpful. She is friendly, clear, explained all my options, and has been very patient with any changes I requested. Definitely recommend!"

"Lara was a huge help in acquiring insurance for my special vehicle I purchased. She made it very easy to work through the process and worked hard to get me coverage. Much appreciated!"

"Customer service sucks. I have had State Farm for years and this new group has been nothing but issues."

"Just wanted to take a moment and give Danielle a big thanks in making my family and myself experience of changing insurance being the easiest thing I have done and she wasn't AI. Knowing we can call and talk to someone when ever we have a question instead of talking to an AI person we get someone we can trust."

"I worked with Danielle who gave me a great quote for my new vehicle and renters insurance. I am paying less for a 2025 vehicle and renters insurance vs. what I was paying for my 2012 vehicle alone. I wish I reached out to them sooner and I would have been saving so much money. I appreciate Danielle’s kindness and great customer service. A pleasure to work with her. I would refer her to anyone who needs insurance. Thank you again Danielle."

"We have been customers of State Farm here in Davidson, NC. I have had the best experience with the staff at Roger O'Connell Agency. They have answered all my questions as well as explain what policies I needed. They were fast and efficient with returning my calls or emails."

"I believe it has been three years running that Danielle has called me, the first year I said no, the second year I said no, and I thought that would be the last time I heard from D', no, she call me a third time, you may now welcome me to your family. D; you really are persistent."

"Disappointing. We met Roger at a meet and greet and sat together for a light meal. We decided to change our insurance to his firm. After some difficulties with his new agent regarding coverage questions, we asked to speak to Roger, twice. We were not even given the courtesy of a return call or email by Roger. His agent responded and let us know Roger was unavailable and the second time he was out of the office and busy. Why did Roger even bother to solicit business, hand out promotional materials, and then completely ignore us, his new clients? Our decision, we cancelled the policy one week later for this lack of response to our policy coverage questions, and overall poor quality of customer service from Roger O'Connell."

"Ken at State Farm helped me so much when I had to make fast changes to my policy. Always friendly service from the Roger O’Connell fam!"

"Great job"

"Lara was most helpful, efficient and friendly in solving my property insurance escrow payment questions. Her follow up was impeccable."

"Good Service 👍"

"I have been with this office for quite a few years now and couldn't possibly express how amazing they are! Alyssa goes above and beyond every single time! Anytime I need anything I can always reach someone, and they truly do everything they can to deliver the best experience possible. They really truly are the best and have a forever customer in me!"

"Wonderful service, and speedy! Thank you, Lara!"

"I’ve used this agency for over 10 years & they have always been prompt and helpful when I need to make a change of any kind. Today I called for a copy of something and Laura got it to me within 5 minutes. Very satisfied with the service here."

"Very satisfied with Danielle, she got me taken care of efficiently!!"

"After struggling to find the right insurance for auto & home. Danielle Wells not only found the perfect policy but also did so with the price. She was patient, understanding and the response via email, text and phone was exceptional, and I’m very grateful!"

"Great service - especially from Danielle. She made it so very easy to switch to State Farm. Answered all of my questions and recommended better policy terms. I would highly recommend you work with this agency and especially Danielle."

"As a first time renter, I worked with Roger OConnell and had a very good experience. His office is super responsive and flexible. I definitely recommend!"

"After losing a home and cars and everything in them. There was no support. He was just referring us to claims. Now we were dropped while rebuilding. Run away from Roger and his staff. Willing to take your money until you actually need him."

"If you enjoy a sniveling and weak agent who will negligently appraise you house, low ball you on your settlement offer, take forever to accomplish anything, and then cancel you policy before you house is rebuilt (2 years later) than this guy is your man."