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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jake Lightner

Jake Lightner

March 26, 2025

1  out of  5
rating by Jake Lightner
"Full coverage dosnt mean you have medical also they tell you health insurance no it’s not it’s hospitalized insurance never have I felt so messed over in my life I’ve been paying for a policy for two years almost now for it all I’ll just be a lie you guys have politely stole from me and made it clear I am worthless to you guys I ask for something you guys gave me the oposite you guys have recording and what you guys made me think I was under impression of"
We responded:
"Thank you for your review, Jake. We do not use the term full coverage in our office, as it is a misnomer. Medical payments is not a coverage offered on motorcycle policies in North Carolina. Please give us a call if you have further questions. Thank you for your business. "
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Mike Marino

March 19, 2025

5  out of  5
rating by Mike Marino
"I have been an insured driver for 30+ years and have homeowners policies for 20+ years. I have never experienced such great customer service and care beginning with obtaining quotes to having an informational review of my policies at renewal. Danielle and Alyssa are great assets to your team! Thanks again...."
We responded:
"Thank you, Mike! We're so glad our team made such a good impression - Danielle and Alyssa are some of the best! We look forward to working with you more in the future."
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J C

March 18, 2025

5  out of  5
rating by J C
"Zach H is the absolute best."
We responded:
"Thank you, J C! Zach is a great part of our team here!"
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Cristian Marciulescu

March 17, 2025

5  out of  5
rating by Cristian Marciulescu
"Roger and Zak are extremely responsive and professional. They always made sure to guide me in order to make the best decisions when it comes to insurance. I have been a customer for 7 years now and I will continue to be one 😀. Thank you."
We responded:
"Thank you, Cristian! We've got a great team here, and we're so glad we were able to help you out! "
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Linda Falconer

March 14, 2025

5  out of  5
rating by Linda Falconer
"Zack was very thorough with my quote and necessary information I needed to make my choice......and of course, I chose State Farm!!"
We responded:
"Thank you, Linda! We're always happy to help and look forward to working with you in the future!"
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Lindsay Brooks

February 28, 2025

5  out of  5
rating by Lindsay Brooks
"Very helpful! Made it quick and easy to get a renters insurance policy day of move in!"
We responded:
"Lindsay, Thank you for the great review. We are glad we have been able to assist you with your Renters Insurance needs. "
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Pervis Williams

February 24, 2025

5  out of  5
rating by Pervis Williams
"ZAK is personable, very helpful, and knowledgeable about the product and process. Transaction was seamless. Thank you, Zak. Carlie and Pervis"
We responded:
"Thank you, Pervis! We're so glad to hear that Zak was able to help you both. We look forward to working with you in the future!"
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Darrick Sheets

February 18, 2025

5  out of  5
rating by Darrick Sheets
"Great agent to work with. Answered all the questions and helped me to save money!"
We responded:
"Thank you, Darrick! We're always happy to help and look forward to working with you in the future!"
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Chris A

February 11, 2025

5  out of  5
rating by Chris A
"Just switched my home & auto to State Farm. The staff at this agency were great, Zak was super helpful and informative. Would highly recommend for great service and rates!"
We responded:
"Chris, thank you for allowing our agency to help you with your homeowners and auto insurance. We are so glad that you are satisfied with the service we provided and we look forward to working with you for years to come. Roger "
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Charles N

February 8, 2025

5  out of  5
rating by Charles N
"I recommend you go with Roger O’Connell State Farm agency in any area they are available and ask for Zak Krusemark. I called a few places for rental insurance and they are the lowest I got."
We responded:
"Charles, Thank you for your recommendation and we are glad we could help you with your renters insurance. Roger"
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nenarican13

January 29, 2025

5  out of  5
rating by nenarican13
"Great customer service offered by Danielle! We have saved hundreds of dollars by switching to State Farm Insurance. Thank you!"
We responded:
"Thank you! We're so proud of our team here, and we're glad Danielle was able to save you so much!"
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Charlie Roberts

January 21, 2025

5  out of  5
rating by Charlie Roberts
"All meetings professionally done."
We responded:
"Thank you, Charlie! We're always happy to help!"
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Trisha Marsh

January 20, 2025

5  out of  5
rating by Trisha Marsh
"Danielle was a pleasure to work with, very knowledgeable, and saved us $600+ a year! Amazing customer service. I'm glad we made the switch!!! Great job Danielle 👍"
We responded:
"Thank you, Trisha! We're so glad to hear Danielle was able to help you save so much on your insurance!"
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Ed Falish

December 21, 2024

5  out of  5
rating by Ed Falish
"From Danielle converting us over to State Farm, to Brittany answering any questions we might have, this office provides outstanding customer service. So glad they are our new insurance."
We responded:
"Ed, Thank you for giving us the opportunity to be your new insurance agent and we look forward to providing the outstanding customer service for many years to come. Roger"
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Luis Monell

December 17, 2024

5  out of  5
rating by Luis Monell
"I had a great experience at State Farm. Ms. Danielle Wells the representative was very helpful and kind make you feel like you were at home walk you through all the steps for life insurance and auto policy."
We responded:
"Thank you, Luis! We're always happy to hear about our team members making a great impression! We look forward to working with you in the future."
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brock smalls

December 17, 2024

5  out of  5
rating by brock smalls
"Danielle was super helpful and nice!!"
We responded:
"Thank you, Brock! We've got a great team here, and we're glad Danielle was able to help you out!"
Profile photo of Tyler Barker

Tyler Barker

December 16, 2024

5  out of  5
rating by Tyler Barker
"Danielle is awesome. She helped me a year ago when I was shopping around and due to her helpfulness and knowledge I chose State Farm. I had never been with State Farm prior. Thank you, Danielle."
We responded:
"Thank you, Tyler! We're so glad Danielle was such a big help!"
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Gurami Jguenti

December 16, 2024

5  out of  5
rating by Gurami Jguenti
"Worked with Alyssa. Very informative and helpful. Hope to be a long time customer"
We responded:
"Thank you, Gurami! We're so glad to hear Alyssa was able to help you out. We look forward to working with you!"
Profile photo of Jake Lightner

Jake Lightner

December 13, 2024

1  out of  5
rating by Jake Lightner
"I got a call this morning saying my insurance was gonna go up $250 for one ticket. The officer T Davis lied on me about the complete so I didn’t get any license points 79 in a 70 Yeah, take me six months for a car to get fixed I’m still waiting on it and they’re telling me they’re gonna charge $250 extra Tell me About the other recent Tickets I just don’t understand how you guys are number one y’all are like number zero not even in a number number one in North Carolina more like number 10 these guys Really do absolutely Nothing to really help you out every time insurance claim somebody else being at fault Every time I ask them for any type of help, my insurance goes up will go down for one month and then skyrocket another hundred bucks This is the first time they’ve ever contacted me telling me my answer is gonna go up because of driving now I kind of feel stuck with y’all because I have health life and renters insurance under you guys I really should’ve stayed with Allstate where they had my hands"
We responded:
"Hi Jake, Thank you for your review. We certainly understand your frustration with the rate increase on your auto insurance. We provided you with a courtesy call 6 weeks prior to your renewal to help you any way possible and to make sure you were aware - and you decided to drop profanity all over the place in response. State Farm follows the North Carolina Department of Insurance Safe Driver Incentive Plan which means we must use the recent speeding ticket as a factor in your rates. State Farm pays claims promptly, courteously, and fairly; and we are unable to discuss the specifics here. We would love help you with any questions that you might have about your insurance. Thank you for your business. Roger"
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Darius Urbon

December 11, 2024

5  out of  5
rating by Darius Urbon
"Sorry, there are no photos to share, but I will share one thing. It was an absolute pleasure to have the opportunity to have conversation with Sarah E Young she’s an asset to the corporation, due to the fact that she is well informed, has a bundle of patience to listen to the prospect/policyholder. Besides being kind and considerate and a mother who is due to be a child soon? I would like to wish her the best of luck in a load of health and happiness for her future addition to the collection, a.k.a. family. Roger, you should feel fortunate.. Happy holidays to one and all. Talk to you next year! Sincerely, D. A. URBON."
We responded:
"Darius, I am so glad to hear that Sarah took great care of you. Sarah is always dedicated to taking care of our policyholders. We look forward to serving you for years to come. Welcome to State Farm! Roger "
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Quinton McCrae

December 6, 2024

5  out of  5
rating by Quinton McCrae
"Sarah was a great agent gotten me a great quote for not only auto but for renters insurance too"
We responded:
"Thank you for sharing your experience, Quinton! It's fantastic to hear that Sarah was able to provide you with a great quote for both auto and renters insurance. Your satisfaction is our priority, and we're delighted to have met your needs!"
Profile photo of Steffen Young

Steffen Young

December 6, 2024

5  out of  5
rating by Steffen Young
"Sarah is great with customer service! She is always able to help answer any questions I have and has made my experience with State Farm a very positive one."
We responded:
"Thank you so much for your kind words, Steffen! It's fantastic to hear that Sarah has been able to assist you with all your questions and make your experience with State Farm so positive. We appreciate your feedback and look forward to continuing to provide you with excellent service!"
Profile photo of Nazily Alcoser

Nazily Alcoser

December 6, 2024

5  out of  5
rating by Nazily Alcoser
"Danielle helped me get my car insurance set up And she made everything so simple and easy and got me a great price ! She’s very attentive and such a delight to be able to work with . If I ever need anything she is there to assist . I highly recommend this agency and ask for Danielle so she can get you a great deal!"
We responded:
"Thank you so much for sharing your positive experience with Danielle! It's wonderful to hear that she made setting up your car insurance simple and easy while securing a great price. Your recommendation means a lot, and we're delighted that Danielle's attentiveness and delightful service stood out to you. We're always here to assist whenever you need anything!"
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Rick Sanford

December 5, 2024

5  out of  5
rating by Rick Sanford
"Danielle has been wonderful to work with over many years. Her professionalism, knowledge, and great personality make purchasing insurance a surprising pleasure."
We responded:
"Thank you so much for your kind words, Rick! Danielle's professionalism, knowledge, and great personality truly shine through in her work. It's fantastic to hear that purchasing insurance has been a pleasure for you over the years!"
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Cherie Fulker

December 4, 2024

5  out of  5
rating by Cherie Fulker
"I really appreciate Danielle for being so patient and kind with me at 84 years old, I get easily confused and she has to explain things over and over. She is so sweet and I think she deserves a raise Thanks for being such and outstanding individual and taking your time with me"
We responded:
"Thank you so much for sharing your experience, Cherie! Danielle is indeed a wonderful part of our team, and it's heartwarming to hear how much her patience and kindness have meant to you. Your kind words truly highlight the dedication we strive for every day."