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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Susan Vogel Green

March 28, 2023

5  out of  5 rating by Susan Vogel Green
"Great agency! Fast service and always quick to give responses or answer questions! Couldn’t ask for a better agent with Alyssa! Had to make a claim and was paid in less than a week! Top notch! I wish I had switched sooner!"

rocretsha hatcehett

March 16, 2023

5  out of  5 rating by rocretsha hatcehett
"Was looking for insurance for my car. Received a call From state farm and had coverage immediately. You guys was professional and very easy to talk too. Thank you guys so much."

Johnny Doyle

March 2, 2023

5  out of  5 rating by Johnny Doyle
"Great customer service experience and knowledgeable very helpful and I will recommend them to anyone of my family members thumbs up and a five star ⭐⭐⭐⭐⭐"

Ben McCormick

January 31, 2023

5  out of  5 rating by Ben McCormick
"Roger’s office has been taking care of my car and home insurance for many years. The office is wonderful, professional and very responsive. I've had a couple of claims and they have been handled with first class care. Thanks to Roger and his team for 5 Star Service!"

maria colmenares

October 19, 2022

5  out of  5 rating by maria colmenares
"If you are looking for someone who will explain all the details of the policy and also look for the best options for you; ask for Dior Furman; who is a very kind,patient and professional sales associate. He just got my insurance policy in record time, with the best price and coverage!! Thank you Dior!!!"

Ericka Norris

October 12, 2022

5  out of  5 rating by Ericka Norris
"I have been insured (2 vehicles, 2 homes) with Roger O'Connell's State Farm location for over 10 years. EXCELLENT customer service. Deanna Mullins (Office Manager) is the reason I have been so loyal!! She is amazing. Answers every email and phone call promptly, always has an answer or solution to every problem. It is truly a pleasure to speak with her when the occasion arises - and that's noteworthy considering the business she's in ;). Highly recommend this team!! Wouldn't dream of dealing with anyone else."

G Susan Rader

September 24, 2022

5  out of  5 rating by G Susan Rader
"So happy that I called Roger O'Connell Agency and had the opportunity to work with Danielle! I just moved to North Carolina and she made the change so easy for me. She was very professional and a delight to work with! My daughter will be calling her next week also!"

Daisy Santana

September 23, 2022

5  out of  5 rating by Daisy Santana
"Excellent customer service"

Kathy Broderick

September 22, 2022

5  out of  5 rating by Kathy Broderick
"In working with Danielle at Roger O'Connell State Farm we received thorough, courteous, concise information. All options were covered including timing for some considerations. Getting straightforward answers in a pleasant manner was outstanding!"

Tresa English

September 19, 2022

5  out of  5 rating by Tresa English
"Roger O'Connell staff is very professional and have great customer service. They have excellent response time and process requests in a timely manner."

LaToya Fuller

September 18, 2022

5  out of  5 rating by LaToya Fuller
"The best service I’ve ever received. Danielle ROCKS!!"

David Rexrode

August 30, 2022

5  out of  5 rating by David Rexrode
"Roger and all his staff are professional and easy to talk to for any of our insurance needs."

Max Della Maggiora

August 22, 2022

5  out of  5 rating by Max Della Maggiora
"Great experience, Travis has taken great care of me. I have a bunch of cars and some life stuff going on and he has been amazing at both anticipating my needs and following up to help me get my finances the way I want them. Thank you Roger, and Travis specifically."

Ziggy O’Sirus

August 15, 2022

5  out of  5 rating by Ziggy O’Sirus
"my state farm agent Travis; Davis NC, Rocks. He was very knowledgeable and helpful."

Tina Dobbs

August 3, 2022

5  out of  5 rating by Tina Dobbs
"I have rentals insurance with my apt and every month they need proof of insurance state farm send this in for me because the harlowe apt can't keep up with this thank you to all at state farm that helps with this issue"

Arlene Morehead

August 3, 2022

5  out of  5 rating by Arlene Morehead
"This is a very very good insurance company"

Shannon Lewis

July 22, 2022

5  out of  5 rating by Shannon Lewis
"I have been with this State Farm team since I moved to NC 6 years ago. They are always helpful and quick to respond. I am also treated with courtesy and kindness, which is not a given with many places these days."

Denise Rose

July 20, 2022

5  out of  5 rating by Denise Rose
"We highly recommend this office as they have continually looked out for our needs. Travis and Alyssa have absolutely gone out of their way to provide top notch service. Makes a BIG difference!"

Steven Fuentes

June 22, 2022

5  out of  5 rating by Steven Fuentes
"Our State Farm rep Sarah is definitely the best! She worked with us all day with an issue until it was finally resolved. Her patience & dedication deserves a 5 star recognition! We are very lucky to have her as our rep and happy to have chosen State Farm!"

Chandler Shea Vogler

June 17, 2022

5  out of  5 rating by Chandler Shea Vogler
"Alyssa was able to walk me through my options for setting up a life insurance policy. Plus, I was able to get a discount on my car insurance policy with State Farm since I was bundling policies. Thank you!"

Rochelle Thomas

June 15, 2022

5  out of  5 rating by Rochelle Thomas
"I absolutely love and appreciate the expertise, patience and over all professionalism I recieve when I call State Farm. Travis, Danielle and others, whose name's I don't remember, thank you so much for all the pleasant experiences I have had whenever I had to call in regards to any issue I had."


May 27, 2022

5  out of  5 rating by Preston
"Excellent review of policies. Thorough and professional."

Ke Ma

May 17, 2022

5  out of  5 rating by Ke Ma
"Very smooth experience. I used Roger and O’Connell for 2 years. Nice price and responsible staffs here."


April 22, 2022

1  out of  5 rating by RB
"When I first met Roger, he was very detail oriented and very kind. About one month ago I was in an accident where I was rear ended on Sam Furr Road by a man who was intoxicated. I reached out to Mr. O’Connell‘s office the very next day to have guidance and assistance with State Farm. The first woman I spoke to and his office, said, she cannot help me with State Farm, because, it was not her job and it is not how it works. I then spoke to Travis after four days going back and forth trying to get my car towed and trying to get my car set up with caliber. I said to Travis that I have spent almost 16 hours on the phone with State Farm and I had doctors appointments , because I needed emergency surgery. His reply to me was, Mr. O’Connell is on vacation and I don’t have time either in my busy schedule to help you. You just need to talk to State Farm directly to claims. It’s not been almost a month and not once Mr. O’Connell has called to check in on me or to see if I recovered from the accident. I am now choosing to leave him as it was my biggest mistake in my life. Please do not believe his kindness in the beginning it will be the biggest mistake you will ever make in your life. I even transferred my car policy from Geico. I am now looking for a new State Farm agent for my home and I’m transferring my auto policy back to Geico . Till this day as I’m speaking directly on Google I have never heard from Mr. O’Connell. We live in a small town called Davidson and this is not service. This is Sammie who is looking just for a paycheck. This is a palling to me. Not one person in his office has reached out to me. I had surgery in October 1 and I had the palsy he couldn’t even come to my home to pick up the paperwork. I’m hoping to find a new agent today. Thank you!"

Mary Sanders

April 18, 2022

5  out of  5 rating by Mary Sanders
"I have be dealing with this company for a few years and I think their service are great. Every associate I speak with has the up most respect and they are very helpful with your needs."